Refund policy
Return & Refund Policy – Elsie Monroe
Returns
Please note that Elsie Monroe does not offer free returns. Return shipping costs are the responsibility of the customer.
Can I return my order?
Yes — if you are not completely satisfied with your purchase, you may return your items within 30 days of receiving your order, subject to applicable consumer protection laws.
To be eligible for a return, the following conditions must be met:
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Items must be returned in their original packaging, including all parts and accessories.
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Products must show no signs of excessive use or damage caused by improper handling.
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Items that require hygiene (such as clothing) must be clean and unworn.
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Any damage or defects must be reported immediately upon receipt.
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Return shipping costs are paid by the customer, except where applicable law provides otherwise.
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Once received, returns are processed within 7 business days.
Elsie Monroe reserves the right to refuse returns if items appear used, damaged, or not in their original condition, subject to applicable consumer protection laws.
How to Return an Item
To request a return, please contact us at:
Include the following information in your email:
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Order number
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Reason for return
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Photo of the item (if damaged or defective)
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Full name
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Shipping address
Once your request is reviewed, you will receive the correct return instructions and return address.
Please do not send your return to the sender address. Returns sent without prior approval may not be accepted.
Cancellation Policy (Right of Withdrawal)
Order cancellation before shipment
Orders may be cancelled within 1 hour after purchase. After this period, cancellation may no longer be possible if processing and packing have already begun. Please contact us as soon as possible.
Returns after delivery
Customers have the right to withdraw from their purchase within 14 days of receiving their order, in accordance with applicable consumer protection laws.
To exercise this right, customers must notify us at:
The item must then be returned according to the applicable return instructions.
Important Notes on Order Processing
As Elsie Monroe operates with an automated fulfillment system, orders may be processed shortly after being placed.
This means:
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Orders may not be cancellable once they have been shipped.
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If your order is already in transit, you may need to wait until delivery and then initiate a return.
We recommend contacting us as soon as possible if you wish to cancel your order.
Returns During Transit
Since we work with international suppliers, shipping times may vary and are sometimes outside of our control.
If your order has already been shipped:
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Cancellation may no longer be possible.
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You can contact us to discuss your options.
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If you no longer wish to keep the item, you may exercise your applicable right of withdrawal after delivery.
To ensure a smooth return process, we recommend providing proof of shipment when returning your item.
Refunds
Once we receive and inspect your return, we will process your refund in accordance with applicable consumer protection laws.
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Refunds will be issued using the same payment method used for the original purchase.
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Refunds will be processed within the legally applicable timeframe.
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Original standard delivery costs will be refunded where required by law.
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Additional delivery costs for premium or express shipping